Refund policy

Returns, refunds and exchanges

At SILAÉ, we stand behind the quality of our products. All outfits are made to order. We do not offer refunds or returns, or exchanges based on a customer’s liking, disliking or change of mind.

Please carefully consider your selection and ensure the items meet your requirements before completing your purchase. If you have any questions about a product or its sizing, please contact our customer service team before ordering.

Defective or incorrect items

An exchange is available only in the unlikely event that you receive a defective or incorrect item. You must report the issue to our customer service team within 24 hours of receiving the product.

For an exchange, the customer is responsible for all shipping and handling costs.

Before placing your order

By making a purchase with SILAÉ, you acknowledge and agree to this no-refund, no-return and no-exchange policy, subject to the defective or incorrect item exception described above.